If disaster strikes and you need to make a claim, please contact your Account Manager immediately, preferably within 24 hours so the insurer can be notified as soon as possible. In most cases, you’ll need to complete a claim form.
Some very important things to consider:
Malicious damage or stolen property: Report the loss to the police before you file a claim form. Write down the police report number when notifying your Account Manager or insurer.
Potential or known liability: Make sure you refrain from admitting liability. Do not make any offer of settlement as your right to claim under your insurance may be jeopardised.
We will take care of the rest. As your insurance advisers we will:
* Coordinate your claim proactively from start to finish, subject to your instructions
* Report all claims to insurers on your behalf, subject to your instructions
* Visit you following a major loss, whenever possible, to provide assistance and reassurance
* Ensure your claim is properly presented to the insurance company
* Communicate with loss adjusters on your behalf to minimise the time you need to spend on claim resolution
* Monitor progress and keep you informed
