Cynthia Yap – Insurance

Cynthia Yap is a dynamic and visionary leader in the insurance broking industry, renowned for her unwavering commitment to innovation, empowerment, and excellence. With over 25 years of experience in various roles within the sector, she has established herself as a formidable force, dedicated to transforming the landscape of insurance broking. Her journey is marked by resilience, determination, and a deep-rooted passion for creating opportunities for others, especially women, in a traditionally male-dominated industry. Cynthia’s career is a testament to her tenacity and her belief in the power of diversity and inclusion to drive progress and innovation. 

Who is Cynthia Yap? 

Cynthia is the Managing Director of Dynamic Insurance Services, a leading insurance broker network based in Perth, Western Australia. She founded the company with the vision of empowering brokers and providing exceptional service to clients. Being at the helm of Dynamic Insurance Services since its inception, her leadership has been instrumental in the company’s growth and success, making it one of the few general insurance licensees managed by a female founder.  

Under her guidance, Dynamic Insurance Services has not only grown in size but also in reputation, becoming a trusted name in the industry. 

What Inspired Cynthia Yap to Start Dynamic Insurance Services? 

The inspiration to start Dynamic Insurance Services stemmed from Cynthia’s personal experiences and challenges in the insurance industry. As she climbed the corporate ladder, she encountered numerous obstacles, including gender discrimination and a lack of support for independent brokers, also known as authorised representatives. These challenges fuelled her determination to create a company that would address these issues and provide a nurturing environment for authorised representatives to thrive.  

Cynthia envisioned a platform where brokers could build their businesses with the support and resources they needed, without the traditional barriers that hindered their success. Her goal was to create an inclusive and supportive ecosystem where everyone had the opportunity to succeed. 

What Problems is Cynthia Yap Fixing in the Insurance Industry? 

Cynthia is addressing several critical issues in the insurance industry through Dynamic Insurance Services. One of the primary problems she is tackling is the lack of support for authorised representatives. By offering comprehensive support and mentorship, the company has removed operational hurdles for independent brokers, so they can focus on their clients and business growth.  

She is also addressing the gender disparity in the industry by creating pathways for women to enter and excel in insurance broking. Her focus on diversity and inclusivity is helping to bridge the gender pay gap and promote equality within the sector. Furthermore, she is tackling the issue of outdated business practices by integrating advanced technology and streamlined processes, making it easier for brokers to serve their clients effectively. 

What Makes Dynamic Insurance Services Different from Other Insurance Broker Networks? 

Dynamic Insurance Services stands out from other insurance broker networks due to its unique approach to broker support and empowerment. Under Cynthia’s leadership, the company provides robust support, including training, mentorship, and advanced technology resources, enabling brokers to focus on serving their clients effectively.  

The company’s commitment to diversity and inclusivity, particularly its support for female professionals, further differentiates it from competitors. The emphasis on personalised service and continuous improvement ensures that both brokers and clients receive the best possible experience. 

How Has the Landscape Changed in the Last Few Years in General Insurance Broking? 

The landscape of general insurance broking has undergone significant changes in recent years. The rise of digital technology has transformed how brokers operate, enabling more efficient processes and improved client interactions. Cybercrime has become a prevalent risk, requiring brokers to educate clients on cybersecurity measures and provide tailored insurance solutions.  

Additionally, the impact of climate change has led to an increase in claims and cost pressures, challenging brokers to find innovative ways to manage risks and costs. Amid these changes, there has been a growing recognition of the need for diversity and inclusion within the industry, with more efforts to promote gender equality and support female professionals. The regulatory environment has also evolved, with increased scrutiny and compliance requirements, necessitating a more sophisticated approach to managing business operations. 

What are Cynthia Yap’s Biggest Goals for the Future? 

Cynthia’s biggest goals for the future revolve around continuing to drive innovation, empowerment, and inclusivity within the insurance industry. She aims to expand Dynamic Insurance Services’ operations beyond Western Australia, reaching brokers and clients nationwide. She is also focused on further diversifying the firm’s product offerings to cater to niche markets and meet the evolving needs of clients. Another key goal is to enhance the firm’s technological capabilities, leveraging advanced tools to improve service delivery and operational efficiency.  

Cynthia remains committed to promoting gender equality, with plans to increase female representation in leadership roles within the company and the industry at large. Additionally, she envisions Dynamic Insurance Services becoming a national and global leader in insurance broking, setting new standards for excellence and innovation. 

Cynthia Yap is always open to new opportunities and collaborations. Whether you are an aspiring authorised representative looking for a supportive network, a client seeking comprehensive insurance solutions, or a professional interested in promoting diversity and inclusion in the industry, we are eager to connect.  

To learn more about Dynamic Insurance Services or to get in touch with Cynthia Yap, you can reach her via the following: 

Join Dynamic Insurance Services’ mission to empower, promote diversity, and drive innovation in the insurance broking industry. Together, we can create a more inclusive, dynamic and successful future for all.