AFCA & Dispute Resolution

The Australian Financial Complaints Authority (AFCA) is an External Dispute Resolution body. 

If your complaint cannot be resolved to your satisfaction within 21 business days, you have the right to refer the matter to the AFCA.

Australian Financial Complaints Authority

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001