FOS & Dispute Resolution

The Financial Ombudsman Service (FOS) is an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 21 business days, you have the right to refer the matter to the FOS.

FINANCIAL SERVICES OMBUDSMAN

Level 12
717 Bourke Street
Docklands VIC 3008

or

GPO Box 3
Melbourne VIC 3001

Ph:                  1800 367 287
Fax:                 03 9613 6399
Email:             info@fos.org.au
Website:        www.fos.org.au